FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: goldnchainsinc@gmail.com

 

When will my order arrive?
 
Products are generally shipped from our Los Angeles warehouse. We cut out the middleman so we can pass the best price on to you. Therefore orders generally take anywhere from 3 to 5 days* for the items to reach you in the US, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. 

We offer a Money Back Guarantee if your item is not with you after 30 working days from dispatch. 

 

Has my order been sent yet? 

Orders are generally dispatched within 1 - 2 working days, sometimes sooner. You will receive an email when your order has been sent, please check your SPAM/Junk box just in case it slips in there. If you cannot find your email or think you may have deleted it, contact us on goldnchainsinc@gmail.com and we can give you real-time information on whether your order has been sent or not.

 

My item arrived broken or damaged what can I do? 

If your product is damaged then please take photos and send them to us on goldnchainsinc@gmail.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or another packaging. This is the carriers responsibility to handle them with care, we have no control over this. 

I need to cancel or change my order how do I this?

We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order. We will always try our best to help your situation 

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.

 

My order is still not here please help?

If you order has taken longer than 30 working days from confirmation then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resend. 

 

I put the wrong address for my order, can I change it?

If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then, unfortunately, there is nothing we can do.

 

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still not find it and would like it to resent then please do let us know.



I don't have a tracking number, when will I get it?

When you receive your confirmation email it will be in there most of the time, if not you can email us on goldnchainsinc@gmail.com for an update on your tracking.


What are the payment options available?

We accept all major credit and debit cards through the Stripe powered Shopify Payment system. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you. 


What are your shipping costs and do you provide international shipping?

YES - We Ship WORLDWIDE. Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around. See our prices:

FREE WORLDWIDE SHIPPING OVER $50

United States: $4.99

Rest Of The World: $6.99

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