Returns & Exchanges

We, at Gold N Chains, want you to be completely satisfied with your purchase!

From the date your piece arrives at your door, we give you exactly 5 days to contact us for a Return or Exchange. If you decide your piece is not for you, reach out to us at to initiate your return or exchange.

  • All returns and exchanges require approval. We do not refund for the cost of shipping, unless we have sent an item in error.
  • All items must be returned in its original condition with original packaging, if not you will be responsible for any loss in value and shipped back within 5 days of receiving return authorization. 
  • To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Items for exchange will be inspected before accepted. Exchanges and credits will be processed for accepted items, excluding original and return shipping fees. Merchandise should be returned in its original condition with the original Gold N Chains box.
  • Any variation in size, color or customization that is not available for “as-is” purchase on our website is considered a custom order and is FINAL SALE.
  • Gift Card purchases cannot be refunded.
  • Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender (at the sender's expense).

Gold N Chains reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.

This policy only applies to purchases made at


Exchange process for orders:

  • Put your jewelry in a shipping box along with your exchange form. Jewelry must be returned in the original packaging.
  • Attach your pre-paid label to the shipping box.
  • Bring your packaged box to a USPS, UPS or FedEx, depending on the label provided.
  • For international orders you will be charged for return shipping and shipping on your new order.



It is the GNC promise that your jewelry is delivered free of quality defects. We do our best to guarantee that your pieces arrive perfect. Should your piece arrive with a defect, please live chat our Customer Care team or reach out to us at so we can get this taken care of for you!

We stand behind the quality of our pieces. Gold N Chains offers a complimentary 60-day limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, broken clasps and/or broken soft chain.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched or kinked chains, cracked stones. Resizes, lost or stolen pieces are also not covered by this warranty.

Please kindly note that any work performed on our pieces by anyone outside of Gold N Chains will void this warranty. 


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